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Enjoy an expanding catalogue of exclusive content that serves the needs of owners, asset managers, property managers and operations and maintenance professionals.
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COVID-19, Tenant Experience
Communications Tactics for Tenant Relations in a Time of Uncertainty
The COVID-19 pandemic has left different tenants in vastly different situations. For some property managers, this may create a difficult road forward. In this video, commercial real estate consultant and "Head Honcho" of [...]
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COVID-19, Tenant Experience
Nationwide COVID-19 Commercial Real Estate Impact Study
Click Here to download the presentation
The research commissioned by BOMA International, conducted among more than 3,000 office space decision-makers and influencers, provides learnings and guidance on back to wo [...]
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COVID-19, Tenant Experience, Webinars
COVID-19 Impact: Tenant Research Results Webinar
This presentation and Q&A regarding the findings from a recent national survey commissioned by BOMA International and executed by Brightline Strategies. The research, conducted among more than 3,000 office space deci [...]
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Financial Management, Tenant Experience
Tenant Communication, the Lease, and 2021
The next year is going to include new conversations with tenants surrounding the lease and operating expenses. In this video, Marc Fischer gives his advice on how to prepare for those conversations and what the best step [...]
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Design & Construction, Tenant Experience
First Impressions: How to Make Your Commercial Lobby Stand Out
Other than the parking lot, the lobby is one of the few areas that almost every visitor to your property will see. There has been a recent revolution in lobby design. Commercial real estate professionals are beginning to [...]
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Tenant Experience
Virtual Tenant Holiday Experiences
As the holidays descend in this unprecedented year, it is no secret that they will look a little different. Many commercial real estate professionals are faced with choices concerning holiday decorations, tenant engageme [...]
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Tenant Experience
The Mental Amenity: Wellness
No matter where the tenant or customer is working these days, well-being and mental health is something that affects them. Wellness-based amenities have been increasing in popularity and offer several avenues for re-inve [...]
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member Content
Become a 365 member today. CRE Insight 365, Tenant Experience
How Landscaping Can Create a Sense of Place
People generally spend a minimum 40 hours a week in their office. Many professionals spend more time in their office than they do in their living rooms in their homes. Many properties are beginning to make their properti [...]
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Tenant Experience
Three Topics Essential to the Tenant Satisfaction Survey
Tenant satisfaction surveys are an essential tool for property managers looking to improve their properties. Surveys can reveal gaps in the tenant experience, unknown maintenance challenges, or areas of opportunity. The [...]
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Technology, Tenant Experience
Technology and the Tenant Experience – Phil Mobley
There are many considerations when integrating technology into the customer experience. Phil Mobley, a principal with Koine Communications, wants property management teams to take a step back and look at the whole pictur [...]
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Tenant Experience
The Customer Experience Punch List – Phil Mobley
Creating a positive customer experience begins long before the tenant walks through the door. Phil Mobley, a principal with Koine Communications, explains what he thinks professionals should consider when crafting a cust [...]
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COVID-19, Soft Skills/Interpersonal, Tenant Experience, Webinars
Managing the Tenant/Customer Experience During COVID-19 Webinar
Sponsored by Mayberry Electric. This webinar shared how the Oxford Platform Services team is working to stay ahead of the COVID-19 pandemic with its customer/tenant experience at the forefront of their thinking. The full [...]
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Leadership, Soft Skills/Interpersonal, Tenant Experience
How To Create Your Building’s Personality – Adele Bayless
Adele Bayless, general manager for JLL, offers insight how to create your building's personality. She suggests that building managers recognize what is important to them and to get in touch with their own personality tra [...]
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Soft Skills/Interpersonal, Tenant Experience
Creating a Better Tenant Experience – Phil Mobley
In this video, Building Engines' Head of Tenant Experience Phil Mobley challenges leaders to consider what creating a better tenant experience truly means. Mobley frames it in terms of concentric circles, expanding from [...]
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Design & Construction, Environmental Sustainability, Healthy Buildings, Operations & Maintenance, Tenant Experience
“Grow” Your Tenant Amenities by Adding a Farm
It is no secret that the expectations for office spaces are changing. As work environments continue to blur the lines between work and play, property managers and building engineers alike must consider new and innovative [...]
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Tenant Experience
Delivering Unique Tenant Experiences: Dog Adoption Event
In today’s market, buildings must be more than where tenants clock in and clock out. Property management teams are beginning to broaden their offerings and amenities to make their spaces a place where tenants enjoy bei [...]
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Tenant Experience
Unique Tenant Events – Linda Beauchamp
Linda Beauchamp shares how leaders must consider new and unique ways of addressing tenants wants and needs. What environment and experiences can a property and its management team create that will attract and retain sati [...]
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Technology, Tenant Experience
Technology for Managing Amenities in the Future Workplace – Becky Hanner
Becky Hanner, with Hanner Commercial Asset Services, discusses how property managers in the future workplace may utilize up-and-coming technologies to manage tenant amenities, verify services and ensure the safety of the [...]
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member Content
Become a 365 member today. CRE Insight 365, Soft Skills/Interpersonal, Tenant Experience
The Business of Tenant Satisfaction
Just like retaining employees, it is generally more cost effective for a property to retain tenants than it is to acquire new ones. The reasons for this are myriad. There are leasing fees, legal fees, space planning fees [...]
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